Refund & Returns Policy

Last updated: 27 July 2026

1. Online shop orders (handmade & ACAP-made goods)

Under UK consumer law (the Consumer Contracts Regulations 2013), you have the right to cancel most online orders within 14 days of receiving them, for any reason, and get a full refund. To cancel, message us on WhatsApp with your order details within that window, then send the item back to us in its original, unused condition.

• Standard stock items, returnable within 14 days as above, refunded once we've received the item back.
• Custom or made-to-order pieces (placeholder, Erica to confirm), items made specifically to your request may not be eligible for the standard 14-day cancellation right under UK law, since they're made to your specification. We'll mark these clearly on the product page once Erica confirms which items in the shop count as made-to-order.
• Used or worn items, because these are handmade accessories, we can only accept returns of items that haven't been worn or used, with any tags/packaging intact.

Return postage costs (placeholder, Erica to confirm who covers this: us, or the customer). Refunds are issued to your original payment method once we've received and checked the returned item, usually within 14 days of that.

2. Catering Equipment Hire bookings

Because Catering Equipment Hire is booked directly with Erica over WhatsApp or phone rather than through online checkout, cancellations work differently to a standard product order:

• Cancelling a booking (placeholder, Erica to confirm her own notice period, e.g. 48 hours before collection), message or call us as early as possible if you need to cancel or change your booking date.
• Deposit, a refundable deposit is taken to secure your booking, per the terms on the Catering Equipment Hire page. It's returned after the equipment comes back, provided it's undamaged and returned on time.
• Cleaning & damage, a £20 cleaning fee applies if items are returned dirty; late returns may incur additional charges, both taken from the deposit where applicable, same terms as the hire page itself.
• The 14-day online cancellation right in Section 1 doesn't apply here, since this is a hire service booked directly with Erica, not a standard online product sale.

3. Faulty or damaged items

If something arrives faulty or damaged, message us on WhatsApp with a photo as soon as you notice, we'll sort out a replacement or refund. This applies regardless of the 14-day window above.

4. How to request a return or refund

For any of the above, the first step is the same: message us on WhatsApp with your order or booking details. The best way to reach us is here (opens in a new tab). (Real business address still to be added here once confirmed by Erica.)