Refund & Returns Policy

Last updated: 18 October 2026

1. Changed your mind? Cancelling an online order

Under UK consumer law (the Consumer Contracts Regulations 2013), you have the right to cancel an online order within 14 days of receiving it, for any reason, and get a refund. Everything in our shop is ready-made stock: we don't sell made-to-order or personalised items, so this right applies to every online order.

• How to cancel: email us at mimijoishoponline@gmail.com within 14 days of receiving your order, with your order number and the item(s) you're returning. We'll reply with the address to send them to.
• Sending it back: please post the item(s) back within 14 days of telling us you're cancelling. If the item isn't faulty, you pay the return postage. We recommend a tracked service, as the parcel is your responsibility until it reaches us.
• Condition: please return items unused and unworn, in their original packaging if possible. You can handle an item as you would in a shop, but if it has been used or worn we may reduce the refund to reflect any loss in value, as the law allows.
• Your refund: we refund the price of the item(s) to your original payment method within 14 days of receiving them back (or of you showing us proof of postage, if that's sooner). If you cancel your whole order, we also refund the standard delivery charge you paid.

2. Faulty, damaged or not as described

If something arrives faulty, damaged or not as described, email us at mimijoishoponline@gmail.com as soon as you notice, with your order number and photos showing the problem. Once we've seen the evidence, Mimi Joi pays the return postage (we'll tell you how to send it, or refund your postage cost), and we'll offer a repair, replacement or refund.

This applies regardless of the 14-day window above. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item for a full refund, and further rights after that. Nothing in this policy affects your statutory rights.

3. How to start a return or refund

All returns and refunds start by email: write to mimijoishoponline@gmail.com with your order number, the item(s), and whether it's a change of mind or a fault (with photos if it's a fault). We'll confirm by email and send you the return address. For quick questions you can also message us on WhatsApp (opens in a new tab), but please start any return by email so we both have a record. Mimi Joi is based in Bradford, West Yorkshire, serving the UK.